CityTime is the official online timekeeping system used by New York City government employees to record work hours, manage attendance, and track leave information.
Through the CityTime WebClock portal, authorised NYC employees can securely log their time, review schedules, and ensure accurate payroll processing.
If you are an NYC employee and want to understand how the CityTime login works, where to sign in, and what to do if you face login issues, this complete guide will walk you through everything step by step. Check the Compass associate portal, which is the same as this portal.
What Is CityTime?
CityTime is an internet-based time and attendance management system developed for New York City agencies.
The platform allows employees to electronically record work hours instead of using paper timesheets. It is designed to improve accuracy, transparency, and efficiency in employee timekeeping.
The CityTime system is managed by New York City to maintain the security, integrity, and privacy of employee time records. Only authorised NYC employees can access the system using credentials provided by their agency.
With CityTime, employees can:
- Clock in and clock out
- Submit and review timesheets
- Track attendance and overtime
- View leave balances and requests
- Reduce payroll discrepancies caused by manual errors
Official CityTime Login Portal
To access your account, you must use the official CityTime WebClock login page:
Official Login URL: https://webclock.nyc.gov/
This is the only trusted portal for NYC CityTime login. Employees should avoid third-party websites claiming to offer CityTime access.
Who Can Use CityTime?
CityTime is not a public system. Access is restricted to:
- Active New York City government employees
- Authorised agency personnel
- Employees whose agencies use CityTime for timekeeping
Login credentials are issued internally by NYC agencies. There is no public self-registration option available.
CityTime Login Requirements
Before logging in, make sure you have the following:
- A device (computer, laptop, tablet, or smartphone)
- A stable internet connection
- Official CityTime username and password
- Access to the correct login page (webclock.nyc.gov)
- A modern web browser (Chrome, Firefox, Safari, or Edge)
Using an updated browser helps avoid compatibility or loading issues.
How to Log In to CityTime – Step-by-Step Guide
If you are a new NYC employee or logging in for the first time, follow these steps carefully.
Step 1: Open Your Web Browser
Launch a web browser on your device.
Step 2: Visit the Official CityTime Website
Type or paste the following URL into the address bar and press Enter: https://webclock.nyc.gov/
Step 3: Enter Your Login Credentials
On the CityTime login page:
- Enter your User ID / Username
- Enter your Password
Step 4: Sign In
Click the Sign In button to access your CityTime dashboard.
Once logged in successfully, you will be able to manage your time records, attendance, and leave information based on your agency’s policies.
What to Do If You Can’t Log In
Sometimes, employees may face issues while accessing the CityTime portal. These problems are usually related to credentials, browser settings, or internal account restrictions.
Common Reasons for Login Issues
- Incorrect username or password
- Expired or locked account
- Browser cache or cookie conflicts
- Unsupported or outdated browser
- Agency-specific access restrictions
How to Reset or Recover Your CityTime Password
The CityTime WebClock login page does not provide a public “forgot password” option for employees.
If you forget your password or get locked out:
- Contact your agency’s HR department
- Reach out to your Timekeeper or supervisor
- Request assistance from your internal IT or helpdesk team
Only authorised NYC agency staff can reset or restore CityTime login access.
CityTime Login Troubleshooting Tips
If you are still unable to access your account, try the following troubleshooting steps:
- Ensure your internet connection is stable
- Confirm that you are using https://webclock.nyc.gov/
- Clear your browser’s cache and cookies
- Try logging in using a different browser
- Avoid using public or shared devices
- Disable browser extensions that may block scripts
If problems continue, internal agency support is the most reliable solution.
CityTime Help and Support
For any issues related to:
- Login access
- Account lockout
- Registration confirmation
- Time entry errors
- Leave or attendance discrepancies
Employees should contact:
- Their agency HR department
- Their assigned Timekeeper
- Internal NYC IT or payroll support
Since CityTime access is agency-controlled, external support is limited.
Important Note for Employees
CityTime policies and features may vary slightly depending on your NYC agency. Always follow internal guidelines provided by your department for accurate time entry and attendance reporting.
Conclusion
CityTime is an essential digital tool for New York City employees to manage time, attendance, and work schedules efficiently. By using the official CityTime WebClock login portal, employees can securely track hours, monitor leave balances, and help ensure payroll accuracy.
This guide provides a complete overview of the CityTime login process, requirements, troubleshooting tips, and support options. If you experience any issues accessing your account, contacting your agency’s HR or IT department is the best and safest solution.
Using CityTime correctly helps employees stay compliant with NYC timekeeping policies while maintaining accurate and transparent records.